CurlMix Shipping Policy:
1). Please allow up to 3 business days, for us to process your order. All of our products are handcrafted with high-quality ingredients and take a bit longer to prepare.
2). Once your order has been processed, to estimate your total shipping time, please add the USPS shipping time to the processing time as follows:
* First Class Mail ( 3-5 additional business days)* Priority Mail (1-3 additional business days)
3). If your order qualifies for Free Shipping, please assume it will be delivered First Class Mail via USPS.
*(Updated May 31st, 2018)
Yes, we will only provide natural and/or organic ingredients. We keep our labels simple, so you can understand exactly what's on your hair. All ingredient information is on each individual product page.
No, the water-based products include a preservative. This includes all of the Pure Flaxseed Gels and Pure Avocado Moisturizers. The Pure Regrowth Serum and Pure Hair & Body Butter do not need preservatives, as they don't include water.
Approximately one full calendar year.
Optiphen Plus is a paraben- and formaldehyde-free preservative system that is ideal for products with a lower pH system. Optiphen Plus is an ISP patent-pending liquid preservative formulation featuring an innovative blend of phenoxyethanol, sorbic acid and an emollient base that is ideal for slightly acidic personal care products requiring broad-spectrum protection. The combination of all three ingredients offers effective protection against bacteria, yeast and mold growth while imparting emolliency.
Ingredients may have been derived from corn, soy, wheat, and/or nut products. They may have also been produced in a facility that makes those products.
We recommend conducting a "patch test" on your arm and a section of hair before use.
If your product arrived damaged, we are so sorry about that! Please send an email to email@example.com and we will send you a new product, on us.
We also offer a 30 Day Money Back Guarantee.
Simply follow these steps to receive a refund on your item, minus shipping.
1). Email us at firstname.lastname@example.org to let us know that you would like a refund and please share with us why you are returning the product.
2). Mail your order back to us at the address below.
325 N. Hoyne Ave.
Chicago, IL 60612
3). You must provide us with a tracking number for your return. Without a tracking number, we are not able to guarantee your return & refund.
4). Wait 7 business days for a refund back to your account.
It's that easy, no tricks.
*(Updated August 29th, 2018)
Cancel at any time by emailing us at email@example.com.
*(Updated January 26th, 2018)
Please contact us as soon as possible, with your updated shipping address at: firstname.lastname@example.org. Address changes made after the shipping of your order will be subject to a re-shipping fee.
*(Updated January 26th, 2018)
Yes, they are!
CurlMix will soon ship internationally via Amazon. Look up CurlMix or Pure Flaxseed Gel and you'll find us there.
Just email us at email@example.com
We love hearing from our amazing CurlMixers. Reach out to us if you are having an issue or if you have a great story. We read every email you send. Email us at firstname.lastname@example.org and we will reply within 24 hours Monday - Friday, excluding holidays. We are closed on weekends.